1. HOW TO BUY?
Buying in the Pratcopack online store is extremely simple. You just have to select the desired options from the navigation menu to access the different categories and products that we offer. Each product contains detailed information on its main characteristics, and appears with its unit price. By means of the “add to the basket” button you can select all the products in which you are interested, being able to confirm your purchase or continue adding products to your list. Shipping costs are not included in the price of the product. These expenses will be communicated to you once we receive your order, depending on the weight of the order and the chosen shipping method. If for any reason your order was to be delayed more than estimated, we will notify you previously via email. In order to carry out all the shipping procedures, we will need you to complete a questionnaire with your data. This procedure will only be necessary the first time you buy in Pratcopack, since in successive occasions you will only have to enter the mail and the password that you have chosen for that purpose. At the moment you place your order, and within an estimated period of 24-48 hours, we will proceed to send you an email confirming the availability of the order. We will also indicate the total order (including shipping costs) and how to make the payment by deposit or bank transfer. When the customer has confirmed the order it will be assumed that he has read, understood and agrees to all the conditions of purchase.
The portal www.pratcosugraf.com and all its contents are property of Pratcopack, S.L., with CIF: B-45859097, Cordonerias 18, Toledo.
3. FORMS OF PAYMENT
Pratcopack currently accepts the payment or previous bank transfer as payment. Shipping costs will be borne by the customer. These expenses will be unique per order, regardless of the number of items it contains, depending on the weight of the order, as well as place of delivery and chosen form of delivery (Correos or Transport Agency). The payment will be made once the order is confirmed, except for those customers with whom payment has been agreed in a different way. In this case, contact us.
The personal data that you include in the registration form will only be used to identify you as a client. In this way, Pratcopack will be able to process your orders as quickly as possible. These data will remain in an automated file, and in no case will be provided to third parties. In compliance with the Organic Law of Protection of Personal Data 15/1, of December 13, 1999, the customer may request at any time the rectification or cancellation of their data. For this you must send an email requesting it to firstname.lastname@example.org
5. SHIPMENTS AND RETURNS
Once you have confirmed your order we will prepare it to deliver it in the shortest possible time. If the product is not available in our stores it is possible that the delivery time may be extended for a while. In this case we would communicate this circumstance to the mail you have indicated on your registration form, having the possibility of canceling or confirming the order. If for any reason you are not satisfied with your order, by virtue of article 44 of Law 7/1996 of January 15 of Retail Trade Regulation, modified by law 47/2002 of December 19, has a term of 7 days able from the date of receipt of the order to make the return. Pratcopack will only accept returns that meet the following requirements:
• The product will be in perfect condition, and in its original packaging.
• Previously, you will have sent an e-mail to email@example.com so that we can authorize this return and we will indicate how to do it.